GrabMerchant

Real-time orders and easy menu edits with GrabMerchant

GrabMerchant is built for businesses partnering with Grab, giving owners and managers a focused place to stay on top of daily operations. Instead of juggling separate tools, you can keep key tasks under one roof: watch orders as they arrive, refresh your menu on the spot, and control which team members can access sensitive functions.

The standout feature is live order monitoring. Seeing incoming requests in real time helps you track the flow of your day, respond promptly, and keep an eye on what needs attention next. Menu management is equally straightforward. Whether you are adding new items, updating prices, or marking something unavailable, changes can be made instantly so customers see the latest information.

Team oversight is another core pillar. Employee access controls let you assign roles and permissions, so staff can do their jobs without overreaching into areas they should not change. This makes it easier to delegate while keeping your business settings protected.

There is an important requirement to note. Before using the app, your business must be set up through Grab’s sales team. That onboarding step is essential, and without it, the app will not serve any purpose. For established or soon-to-be partners, however, it becomes a central command center once access is granted.

If you are running a business within the Grab ecosystem, GrabMerchant provides a practical toolkit for your essentials. Real-time order tracking, immediate menu updates, and controlled employee access come together to support day-to-day management without unnecessary complexity. It is best suited to merchants who want to manage operations in one place and keep their storefront information accurate at all times.